Knowledge Process Outsourcing

Knowledge Process Outsourcing (KPO) is a form of outsourcing where specialized technology skill sets are required to complete a specific task, report or research platform.  Legal process outsourcing is considered a KPO function.  These are both high-value-added forms of business process outsourcing. Knowledge process outsourcing provides specific domain-based processes and business expertise, rather than just process expertise, and can in certain circumstances actually make many low level business decisions.

WLS will cater to your Knowledge process outsourcing needs through selected and proven offshore providers that can supply your organization with cost and time efficient solutions in almost area of expertise.  Some examples of the KPO services WLS can facilitate include:

1. Engineering and design
2. Network design, consulting and management
3. Software engineering, program development and maintenance
4. Market and scientific research

Business Process Outsourcing India

Business Process Outsourcing India:  India continues to offer the most thorough business process outsourcing services by a wide margin over the four countries currently emerging as offshore leaders.  The primary factors that have excelled India to the forefront are:

1. India has the largest pool of cost efficient, English speaking sales talent
2. India far surpasses any other country for English speaking individuals with technical and scientific expertise
3. Extremely stable telephonic and data transfer infrastructure
4. Strong flexibility of resources, process development and organizational maturity
5. Unmatched economies of scale
6. Access to “best-of- breed” protocol and process systems

Business Process Outsourcing to India has seen an enormous growth in the past eight years with some estimates indicating a 1300% growth in revenues for the IT sector alone since the year 2000.  One of the best examples of what outsourcing can do for an American company was reported in a Bloomberg report:

Atlanta-based Delta Airlines created 1,000 call-center jobs in India in 2003. The Indian operations saved Delta $25m in 2003, enabling the U.S. air carrier to add 1,200 positions for reservations and sales agents at home. But no Delta employees lost their job as a result of outsourcing. (Source is BPO India.org.)